Software Development
Service Management & Request System
The Problem
A facility maintenance company in Abu Dhabi handled all service requests through phone and WhatsApp — with no tracking, no prioritization, and average response times of 24+ hours that were driving customers to competitors.
Our Solution
We built a web portal for customers to submit and track requests in real-time, with an admin panel for technician assignment, SLA tracking, priority management, and automated performance reports — reducing response time from 24 hours to 4 hours.
Technology Stack
Angular.NET CoreSQL ServerSignalRAzureSendGrid
Expected Results & Benefits
- Response time reduced from 24 hours to 4 hours
- Zero requests falling through the cracks
- Customer satisfaction measurable with post-service ratings
- Technician workload balanced with smart assignment
- Monthly SLA compliance reports generated automatically
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